Cancellation & No-Show Policy

BirdieYard uses one standard cancellation and no-show policy for confirmed lessons booked through the platform, so every golfer knows what to expect before confirming a lesson.

The policy

24 hours or more before your lesson: cancel or reschedule with no charge.

Less than 24 hours before your lesson: a cancellation or reschedule may be charged up to 50% of the booking total.

No-show: if you don't show up for your lesson with no communication, you may be charged up to 100% of the booking total.

Late arrival: if you're more than 15 minutes late with no word, your coach may mark the lesson as a no-show. Arriving late does not extend your lesson's scheduled end time.

When you won't be charged

Your coach cancels: you won't be charged, and you and your coach may reschedule if you'd both like to.

Weather, facility closure, or unsafe conditions: no cancellation charge applies, and the lesson may be rescheduled.

Emergencies or other exceptional circumstances: your coach or BirdieYard may waive a fee that would otherwise apply.

Rescheduling

Rescheduling inside the 24-hour window is treated the same as a late cancellation, unless your coach agrees to waive the charge.

Review and disputes

BirdieYard may review and, where appropriate, override a cancellation or no-show charge.

Every waiver is recorded with who made it and when.

Questions

If you have questions about a specific charge or cancellation, reach out through your lesson's message thread or contact support at support@birdieyard.com.